Terms & Conditions

Welcome to SyncSpark ("Platform," "Service," "we," "us," or "our"). These Terms & Conditions govern your use of our SaaS platform for AI-powered ad campaign creation, content generation, scheduling, and analytics.

By accessing or using SyncSpark, you agree to be bound by these Terms. If you do not agree, do not use our Service.

SyncSpark is a SaaS platform that provides ad campaign creation and management tools, AI-powered creative generation, social publishing, and performance tracking.

Our Service is provided "as-is" and we may modify, update, or discontinue features at any time.

You must provide accurate information when creating an account and keep your login credentials secure.

You must be at least 18 years old to use SyncSpark.

You are responsible for all activities under your account and must notify us immediately about unauthorized access.

You may terminate your account at any time. We may suspend or terminate accounts that violate these Terms.

We may offer recurring subscriptions, prepaid plans, and credit-based usage.

Pricing shown on our website may change with notice.

Fees are billed in advance for each billing period unless stated otherwise.

Taxes may apply based on your location.

Credits, subscriptions, and prepaid plans are generally non-refundable.

Refunds are considered only in cases of verifiable technical faults where charges were applied but no usable service output was delivered.

Refund requests must be submitted within 7 days with sufficient details and evidence.

Approved refunds are usually provided as account credits unless required otherwise by applicable law.

You may use SyncSpark only for lawful business and marketing purposes.

You may not use the Service for illegal activity, infringement, abuse, hacking, malware distribution, or policy violations of connected platforms.

You are responsible for all content created, uploaded, or published through your account.

SyncSpark platform technology, trademarks, logos, and branding remain our property.

You retain ownership of your original content and grant us a limited license to process it solely to provide the Service.

AI-generated content is provided without guarantees of originality or non-infringement. You are responsible for reviewing and approving output before use.

Our Service may integrate with third-party platforms and APIs.

Use of third-party services is subject to their terms and policies.

We are not responsible for third-party availability, policy changes, or data accuracy.

We strive for reliable service availability but do not guarantee uninterrupted uptime.

Scheduled maintenance and unexpected interruptions may occur.

Performance outcomes depend on factors outside our control and are not guaranteed.

Your use of SyncSpark is also governed by our Privacy Policy.

We use reasonable safeguards, but no system can guarantee absolute security.

You should export or back up important data before account closure.

THE SERVICE IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

To the maximum extent permitted by law, our total liability is limited to fees paid by you in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

You agree to indemnify and hold us harmless from claims, damages, or expenses arising out of your use of the Service, your content, or your violation of these Terms or third-party rights.

You may terminate your account at any time.

We may suspend or terminate access for violations, non-payment, fraudulent activity, or other legitimate business reasons.

Upon termination, access ends and data may be deleted after a reasonable retention period.

We may update these Terms from time to time.

Significant updates may be communicated by website notice, email, or in-platform notification.

Continued use after changes become effective constitutes acceptance of updated Terms.

These Terms are governed by the laws applicable in the jurisdiction where SyncSpark operates.

You agree to attempt good-faith resolution by contacting us before pursuing formal legal action.

These Terms, together with our Privacy Policy, form the entire agreement between you and SyncSpark regarding use of the Service.

If any provision is held unenforceable, the remaining provisions remain in effect.

We may assign these Terms; you may not assign your rights without our prior written consent.

We are not liable for delays caused by events beyond our reasonable control.

For questions about these Terms, contact us using the details provided.

We aim to respond to most inquiries within 2-3 business days.